Live voice rehearsal
Your team answers before it costs you.
Khaled Mansour03:49
I've been a customer for years and this isn't acceptable.
Trainee03:51
I hear your frustration, and I want to make this right.
Our services
A spoken practice call with a customer who has their own language, dialect, temperament and hidden agenda — and who speaks first. Afterwards the call is scored against the criteria the scenario declares, with the evidence quoted from what was actually said.
Open AI CoachStructured course material alongside the rehearsal, so the practice has something to practise against.
How a session runs
A spoken, unscripted call with a character who pushes back — then scored against the criteria you wrote, every judgement quoted from what was actually said.
They read the situation and what a great call achieves. They do not see what the other person is hiding — that is the exercise.
Real spoken conversation. Interrupt and the other person stops mid-sentence, the way people do. Handle them well and they soften; badly and they harden.
A score against each criterion, every judgement quoted from what was actually said, and two to four things to do differently next time.
Where it fits
If you can describe the situation, the person on the other end, and what good looks like, you have a scenario.
A locked-out customer on the third call about the same fault.
Someone already halfway out of the door.
A merchant threatening to leave the platform.
The call that decides whether a new user ever comes back.
An interview panel, from either side of the table.
The difficult conversation a manager has been putting off.
Yours to change
Roles, characters, situations, what is being hidden, the language, and every scoring criterion with its weight. Edited in the product, live on the next call. No developer, no release.
Who we are
Superhuman AI builds software that lets people practise the conversations their job actually turns on — the angry repeat customer, the renewal that has gone quiet, the parent who wants a guarantee nobody can give.
AI Coach is the first of them. A trainee takes a live spoken call against a character their employer wrote, and gets scored against criteria their employer set. We are not a course library and not a chatbot: every scenario in a customer's account was written by somebody at that company, for a job that exists there.
We sell to organisations, not to individuals. An account is set up with the customer, their own administrator runs it, and we do not create accounts for people who work there.
How customer data is held
Contact
One address, read by the people who build this. Whether you are a customer with a problem, an IT department with a question about where data sits, or somebody wanting to see it work — write, and say which.
support@superhumanai.tech